Same Day Delivery: order before 2pm (Mon-Sat), 10am (Sun)

Delivery Policy

Q1: What is your delivery coverage area?

• Local Delivery currently covers within Melaka (Malacca), parts of Negeri Sembilan, and Johor.
• Alice Florist does not accept P.O. Box addresses.
• Regional orders are made to location outside Melaka. Orders delivered regionally may vary due to regional availability for the flowers required.Alice Florist reserved the right to make necessary substitutions on the flowers used without prior notice.

Q2: What is your Delivery Time?

• All delivery date and time is specified in Malaysia/Singapore (GMT +08:00) time zone.
• All orders must be received before 2:00PM (Monday to Saturday) for same day delivery. For urgent deliveries, please contact us at +6016 607 2180, 06-281 7798 or 06-283 4798.
• All orders received after 2:00PM (Monday to Saturday) will be delivered on the next day.
• All orders received after 10:00AM (Sunday & Public Holiday) will be delivered on the following Monday.
• All orders for major holidays or peak season delivery (for e.g. Valentine’s Day & Chinese New Year) should be made at least 3 days in advance due to limited supplies.
• Alice Florist is unable to guarantee time of delivery during peak season (for e.g. Valentine’s Day & Chinese New Year), delivery to rural route addresses, hotels, hospitals, or military bases. Rest assured your order will be deliver on your requested date.
• Please ensure that all information is correct before submitting an order e.g. recipient’s name, delivery address, postcode, contact number & delivery date. Alice Florist will not be liable for any delays or failures of delivery due to incomplete information given.
• There will be additional charges for re-route delivery.

Q3: What is your Delivery Fees?

Postcode Delivery Area RM
70450 Senawang, Negeri Sembilan 90
71150 Linggi, Negeri Sembilan 80
71200 Rantau, Negeri Sembilan 90
71350 Kota, Negeri Sembilan 80
72000 Kuala Pilah, Negeri Sembilan 120
72100 Bahau, Negeri Sembilan 130
73000 Tampin, Negeri Sembilan 60
73100 Johol, Negeri Sembilan 90
73200 Air Kuning, Gemencheh, Negeri Sembilan 110
73300 Batang Melaka, Negeri Sembilan 90
73400 Gemas, Negeri Sembilan 110
75000 - 75450
(except 75260)
Melaka Town Area FREE
75260 Ayer Salak, Krubong Jaya, Krubong Perdana, Melaka 25
75460 Telok Mas, Ayer Molek, Alai, Duyong, Tiang Dua, Melaka 35
76100 Durian Tunggal, Machap, Melaka 50
76200 - 76300 Kem Terendak, Sungai Udang, Melaka 40
76400 Tangga Batu, Melaka 30
76450 Paya Rumput, Melaka 25
77000 Jasin, Melaka 50
77100 Asahan, Nyalas, Melaka 90
77200 Bemban, Melaka 40
77300 Merlimau, Umbai, Melaka 40
77400 Sg Rambai, Melaka 50
77500 Selandar, Tebong, Melaka 60
78000 Alor Gajah, Gadek - Melaka 50
78100 Masjid Tanah - Lubok China, Melaka 70
78200 Kuala Linggi, Kuala Sungai Baru, Paya Mengkuang, Melaka 75
78300 Batu Gajah, Masjid Tanah Town, Tanjung Bidara, Melaka 50
83000 - 83500 Bukit Pasir, Parit Sulung, Johor 90
84000 Muar, Johor 70
84400 Bukit Kangkar, Johor 80
84600 Pagoh, Johor 100
84800 Bukit Gambir, Johor 90
84900 Tangkak, Johor 80
85200 Jementah, Johor 110


For delivery area not listed above, kindly contact us at +6016 607 2180 or email us at info@aliceflorist.com for enquiries. Thank you.

Q4: What is your Refund Policy?

• All refund requests will be at the discretion of Alice Florist.
• Any problems or complaints upon receipt of bouquets must be made within 24 hours via phone (+6016 607 2180) or email to info@aliceflorist.com.
• Alice Florist is not liable to honor any refund if:

i. Incorrect address given
ii. Incomplete address given
iii. The recipient is not at the delivery location
iv. The recipient refuses to accept the bouquets (as ordered items are considered delivered)
v. In cases such as failure of delivery to some rural areas

• If refund takes place, kindly be reminded that there will be 10% admin fee charged by payment gateway.

Q5: What is Cancellations Policy?

At Alice Florist, it is our responsibility that you receive excellent service. We are unable to cancel or change orders already in process, en route, or delivered. Same-day orders are processed immediately, and cannot be changed. If, at any time, you experience problems with an order, please call (+6016 607 2180) or email us immediately at info@aliceflorist.com

Q6: What is your Substitution Policy?

Occasionally, floral and packaging materials substitutions are necessary due to seasonal, or availability issues. Alice Florist reserves the right to substitute any floral and packaging materials of equal or higher value while preserving the style, theme and color scheme of your order.